Purchase Options and Cancellation Policy

This Purchase Options and Cancellation Policy explains how regular orders, pre-orders, cancellations, returns, and damaged or incorrect products are handled by Nachimbear.

Regular Orders

Orders may be cancelled or changed before they have been processed or prepared for shipment.

Please contact us as soon as possible if you need to cancel or amend an order. Once an order has been processed, packed, or shipped, we may no longer be able to cancel or change it.

Submitting a cancellation request does not guarantee that the order can still be cancelled.

Pre-Orders

A pre-order allows you to purchase an item before it is available for immediate shipment. The estimated release or shipping period shown on the product page is an indication only and may change due to production, customs, transportation, or other circumstances outside our control.

Unless otherwise stated on the product page, payment for a pre-order is collected at checkout.

A pre-order may be cancelled before it has entered processing or fulfilment. Once the pre-order has been processed, packed, or fulfilled, it can no longer be cancelled as an unshipped order. You may instead exercise any return or withdrawal rights available to you under our Return and Refund Policy and applicable consumer law.

When an order contains both in-stock and pre-order products, the complete order may be shipped together once all products are available, unless separate shipping has been arranged and paid for.

Returns of Sleeves and Binder Pages

Nachimbear’s sleeves, binder pages, and similar collector-storage products are packaged to protect their cleanliness, surface quality, and condition.

To help prevent contamination, scratches, dust, fingerprints, and damage, please do not open a product if you are considering returning it.

Returned sleeves, binder pages, and similar products must, wherever legally permitted:

• Be unused;

• Be in their original packaging;

• Contain the complete original quantity;

• Have no missing parts or accessories;

• Be free from dust, fingerprints, marks, scents, scratches, or other contamination; and

• Have all seals and protective packaging intact.

Products that have been removed from their packaging, handled beyond what is reasonably necessary to inspect them, used to store cards, or placed inside a binder may have lost value. Where permitted by applicable law, Nachimbear may deduct an amount from the refund to reflect this diminished value.

We may refuse returns made under an additional voluntary return arrangement when the product has been opened, used, damaged, or is no longer in resalable condition.

Nothing in this policy limits any mandatory right of withdrawal or other consumer rights provided by applicable law.

Statutory Right of Withdrawal

Where the statutory right of withdrawal applies, you may notify us within 14 days after receiving your order that you wish to withdraw from the purchase.

After notifying us, you must return the products within the legally applicable return period. You are responsible for the direct cost of returning the order unless otherwise required by law or agreed by Nachimbear.

You are responsible for handling the products carefully during the withdrawal period. You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.

You may be responsible for any loss in value caused by handling beyond what is necessary for that inspection.

Please contact us before sending a return. Returns sent without prior notification or to an incorrect address may not be accepted or processed.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, you must contact Nachimbear promptly and provide sufficient proof of the issue.

This must include clear photographs and, where reasonably requested, a video showing:

• The affected product and the damage or defect;

• The complete product, including the quantity received;

• The original product packaging;

• The shipping packaging;

• The shipping label; and

• Any visible damage to the parcel upon arrival.

For issues that cannot be clearly demonstrated through photographs, such as sealing, sizing, fitting, quantity, or functional problems, video evidence may be required.

The photographs or video must clearly show the reported issue and must not be edited, altered, or obstructed.

Nachimbear may be unable to approve or process a damage, defect, missing-item, or incorrect-item claim when sufficient photographic or video evidence is not provided.

Please do not use, alter, discard, or return the affected product or any of its packaging while your claim is being reviewed. We may ask you to retain or return the product for further inspection.

Problems caused by manufacturing defects, transit damage, missing products, or an incorrect item are handled separately from change-of-mind returns.

Your statutory rights relating to defective or non-conforming products remain unaffected.

Shipping Costs

Original standard delivery costs will be refunded when required under applicable withdrawal laws.

Additional costs resulting from a more expensive shipping method selected by the customer are not refundable beyond the cost of the least expensive standard delivery option offered.

Unless the return is caused by an incorrect, damaged, or defective product, return shipping costs are the customer’s responsibility.

We strongly recommend using a tracked shipping service. Nachimbear is not responsible for returned parcels that are lost or damaged during return transportation.

Refunds

Approved refunds will be issued to the original payment method.

We may wait to process the refund until we have received the returned products or until you have provided proof that the products were sent back, whichever occurs first, where permitted by law.

Shipping, payment-processing, or other costs will only be withheld where permitted by applicable law.

Refused and Uncollected Parcels

Customers are responsible for providing a complete and accurate delivery address and for collecting their parcel when required.

If a parcel is refused, left uncollected, or returned because of an incorrect or incomplete address, the customer may be responsible for the original shipping costs, return shipping costs, and any additional carrier charges, to the extent permitted by law.

Any remaining refundable amount will be processed after the parcel has been returned to and inspected by Nachimbear.

Contact Us

To request a cancellation, return, refund, or report a damaged, defective, missing, or incorrect product, please contact Nachimbear through the contact details provided on our website.

Include your full name, order number, a clear description of the issue, and all requested photographic or video evidence.

This policy does not exclude or restrict any rights that cannot legally be excluded or restricted under applicable consumer law.